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Are you passionate about interior design and want to share your knowledge? Mobilia is always on the lookout for new talent!

Customer Service Agent - Greater Toronto Area


Type: Full time / Permanent

Location: Greater Toronto Area

 

Mobilia is currently looking for creative, driven, and solution-oriented candidates to fill an After-Sales Service Agent position.

Reporting to the Supervisor – Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia’s values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues. If you count among your attributes a positive attitude, willingness to “go the extra mile,” a great sense of organization and an individual who can provide innovative solutions, this position is for you!


Responsibilities

• Ensure an effective quality control management
• Efficient management of customer files, while maintaining Mobilia’s core values and keeping customer satisfaction as priority
• Make claims from suppliers
• Suggest effective and timely solutions to customers
• Be the customer ambassador internally, coordinating communication and resolution with different departments (Sales, Warehouse, Shipping, Finance, Payables)
• Maintain a high level of product knowledge
• Data entry
• Updating and following up on customer files
• Perform other related duties 


Skills required

• Strong ability to listen and communicate
• Have good interpersonal skills
• Ability to demonstrate flexibility and adaptability
• Ability to demonstrate versatility
• Strong ability to manage stress and emotions
• Well organized and priority management skills


Requirements

• A minimum of 2 to 5 years of experience in customer service or retail
• Fluent in English (oral and written), 2nd language a plus: Mandarin
• Excellent knowledge of Microsoft Office suite
• Problem-solving and solution oriented skills
• Able to adapt in a changing work environment
• Aptitude for team work
• Ability to collect detailed information
 
Come join an innovative company that has been in business for almost 50 years and enjoy a rewarding work environment in the interior design industry!
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