Are you passionate about interior design and want to share your knowledge? Mobilia is always on the lookout for new talent!
Type: Full time / Permanent
Location: Greater Toronto Area
Mobilia is currently looking for creative, driven, and solution-oriented candidates to fill an After-Sales Service Agent position.
Reporting to the Supervisor – Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia’s values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues. If you count among your attributes a positive attitude, willingness to “go the extra mile,” a great sense of organization and an individual who can provide innovative solutions, this position is for you!
• Ensure an effective quality control management
• Efficient management of customer files, while maintaining Mobilia’s core values and keeping customer satisfaction as priority
• Make claims from suppliers
• Suggest effective and timely solutions to customers
• Be the customer ambassador internally, coordinating communication and resolution with different departments (Sales, Warehouse, Shipping, Finance, Payables)
• Maintain a high level of product knowledge
• Data entry
• Updating and following up on customer files
• Perform other related duties