Customer
Service

 

CONTACT
US

- Visit our FAQ, you may find an answer to your question!

- If you placed an order in one of our 8 stores and have a question on your order, your delivery, payment or financing or services, please contact your store.

- For inquiry regarding product information, web orders, website or if you are a designer, dial 1.866.662.4542 or send an email at info@mobilia.ca. We will get back to you within 48 hours.

- For general inquiries or to reach After sale Customer Service:

  • Across Canada, toll-free: 1.866.662.4542
  • In the Greater Montreal Area: 514.685.7557
  • In the Greater Toronto Area: 905.896.4904

- Our Distribution Centers are opened Mon. to Fri. from 9 a.m. to 4:30 p.m., Sat. from 9 a.m. to 3:30 p.m., and closed between 12 p.m. to 1 p.m. Mon. to Sat.

Our distribution centers are situated at:
2525 boul. Des Sources, Pointe-Claire, Québec, H9R 5Z9, tel: 514.685.7557
2495 Stanfield Rd, Unit 4, Miss., Ontario, L4Y 1R6, tel: 905.896.4904

EXCHANGE AND RETURN POLICY
(MOBILIA.CA)

Mobilia accepts returns on items purchased online at mobilia.ca within 15 calendar days following delivery or store pick-up. Merchandise must be returned unassembled in its original state and packaging (including hardware). The reimbursement will be issued on the credit or debit card used for the original transaction. All final sales are excluded of this policy.

Courier returns: Returns by courier are free if a product is defective or was found damaged at reception. Otherwise, the client must cover the shipping fees to return the item. If you wish to return a product that is defective or was found damaged at reception, please contact customer service within 3 days of reception of your order and you will receive an authorization for a free return. Your refund will be processed when the goods have been inspected upon return.If you wish to return a product because it doesn’t suit your needs, please contact customer service following reception of your order and you will receive a return authorization. The return will be charged to your credit card at the regular shipping cost. (accessories only or product shipped by Purolator only)

Return of a product picked up in store or at our Distribution CenterReturn in store is free and should be done by bringing the invoice and the item in its original condition and packaging within 15 days of your order being received.

For orders delivered by Mobilia: If the product you wish to return is damaged or defective, we will gladly pick it up at no extra charge to you. Should the item simply not fit in your space or is not the perfect addition to your home, the return delivery fees will be deducted from your final reimbursement. You may also return the product to one of our distribution centres at no extra cost to you. Please note the return of a product that was delivered by Mobilia truck will not be accepted in store.

For the detailed terms for the returns of orders delivered by the Mobilia delivery service, please consult the Delivery, exchange and return policy section.

EXCHANGE AND RETURN POLICY
(STORES)

You may cancel your order within 48 hours of purchase, without penalty, as long as it is not a floor model. After 48 hours, the sales contract is considered final. Mobilia will accept returns for accessory items within 15 calendar days of delivery or pick up with proof of purchase. Merchandise will need to be returned in its original condition and packaging. Refunds will be issued on the original credit, debit or gift card. All other transactions will be refunded by cheque within 15 days. Final sales are excluded from this policy. Gift cards cannot be exchanged or reimbursed and are a final sale. Products purchased from our Magasin Entrepôt located in Brossard (Qc) are final sales.

GENERAL
CONDITIONS

Gift cards cannot be exchanged or reimbursed and are a final sale. Our mattresses are now covered by a 90-day Comfort Guarantee. If you aren’t completely satisfied with your mattress, you can return it free of charge within this timeframe. Plus, there’s no need to purchase a protective cover to benefit from the guarantee. More details here.

FINANCING
OPTION

Finance your purchase by submitting an application in one of our stores. Pay in six (6), twelve (12) or twenty-four (24) equal payments, interest free. Minimum purchase is required. Financing is not available for purchases made online or at our Magasin Entrepôt, located in Brossard (Qc). See details in store.

DELIVERY

Delivery, a world of difference.

Purchase in store

Mobilia offers an excellent delivery service. On your scheduled delivery date, Mobilia will provide you with a 3-hour time window. Mobilia will also take care of unpacking and installing your purchases and disposing of all packaging. Delivery costs are $ 99.99 in the greater Montreal area and the greater Ottawa area and $ 119.99 in the greater Toronto area. Consult our Delivery, Exchange and Return Policy Section for more information.

Purchase on mobilia.ca

Purchases made on mobilia.ca are processed within 2 business days.
-Pick-up in store: 5 to 7 working days - FREE
-Regular Purolator delivery: 2 to 5 working days - $15.00 (flat rate)
-Express Purolator delivery: 1 working day -  $45.00 (flat rate)
Oversize product: additional fees of $16,00 for each order (regular or express) will be added for products that have a dimensional weight exceeding the physical weight of the product. 
-Mobilia truck delivery service: 5 working days 

  • QUEBEC AND OUTAOUAIS : starting at $ 99,99
  • GTA : starting at $ 119,99

If Mobilia's delivery service does not serve your region, it will be our pleasure to prepare a personal quote for the delivery of the products that you desire. Please contact us at 1.866.662.4542 or 514.685.7557 or by email at info@mobilia.ca.

ROOM
PLANNING

Having a hard time imagining new furniture in your home? You have a decorating project, but do not know where to start? No worries. Our sales associates will help you visualize a new layout. By sketching out a floor plan, they will also recommend furniture to suit your needs and. Ask our advisors in store for more details.

SPECIAL
ORDERS

Did you know that many of our products are available on special order? Tons of options of colors and sizes, to allow you to find exactly what you want, and to personalize your decor. Get more information in store.

DESIGNER
PROGRAM

Do business with Mobilia for your projects in design and architecture and get a discount of up to 6% on your purchases.

Cumulative annual purchases from 0 to $34 999 = 5% discount
Cumulative annual purchases from $35 000 to $49 999 = 5.5% discount
Cumulative annual purchases more than $50 000 = 6% discount

The dividend is payable on delivery of the products and is applicable to the amount of the sale before taxes. In order to apply to the program, there must be proof of accreditation (designers and architects).

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