You've got questions

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You've got questions
we've got answers

CONTACT US

To return a delivered product or to plan the delivery of your (in stock) products, call us toll-free at:
1.866.662.4542
Greater Montreal Area: 514.685.7557
Greater Toronto Area: 905.896.4904

We have 10 stores located in the Greater Montreal area, Ottawa and the Greater Toronto area

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Questions or comments? Click here to connect with us and have an agent reach out to you.

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Our Distribution Centers are located in Pointe-Claire (Quebec) and Missisauga (Ontario)

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3 SHIPPING OPTIONS

Delivery, a world of difference.

Choose the options that best suits your need: Truck Delivery, Courier or In-store Pickup

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EXCHANGE & RETURN

Changed your mind? Mobilia accepts returns on items purchased online at mobilia.ca within 3 calendar days following the purchase date.

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24/7 service for your space!

Our DESIGN tools help you choose furniture that will perfectly match the dimensions of your decor.

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GENERAL CONDITIONS

Manufacturer warranty

All of our furniture (including floor models) carries a one-year parts and labour warranty against manufacturing defects (from the date of purchase). You can also buy a 5-year Protection Plan for your furniture.

PROTECTION PLAN

Comfort warranty

100 Day Mattress Trial

If you aren’t completely satisfied with your mattress, you can return (receive a store credit or exchange it) within 100 days under these conditions: Mattress can be returned after 21 days of delivery or pick-up. We believe that reaching optimal comfort takes a few days; an adaptation period is normal for all new mattresses. The mattress will be inspected upon its return and must be in good condition and free of parasites.

Price Policy

We pride ourselves on offering quality at a value to our customers, a feature our clients have appreciated for close to five decades. However, in the unlikely event that you find the identical item for less elsewhere within 15 days of purchase, Mobilia will refund the difference plus 10%. Proof in writing is required. Certain conditions apply.

Final sales

Gift cards, special orders, floor models and products purchased from our Liquidation Stores located in Greenfield Park (Qc) & Montreal are considered final sales and cannot be reimbursed.

PAYMENT

For in-store purchases, we accept Visa, MasterCard, American Express, Interac, certified cheques, and cash. For online orders, we accept Visa, MasterCard and American Express.

SPECIAL ORDERS

Did you know that many of our products are available on special order? Tons of options of colors and sizes, to allow you to find exactly what you want, and to personalize your decor. Get more information in store.

PREORDERS

If your online order consists of item(s) in stock as well as item(s) on pre-order, and you want to receive two shipments, notify us at [email protected] as soon as your order is complete!

SUPPLIER DELAYS

Despite our best efforts, supplier production and/or delivery delays may occur. Should this be the case, you will be notified of the new estimated time of arrival.

OUR

PRIORITY

At Mobilia, we take pride in offering the kind of customer service that emphasizes our commitment to cultivating a long-term relationship with our clientele. While we recognize that sometimes things do go wrong, we make it a priority to help our customers find the best resolution possible to ensure their satisfaction.