At Mobilia, we are committed to your satisfaction. If a product is found to be defective, damaged, or if you wish to cancel a recent order, our team is here to assist you.
Cancellation Policy
Except for items marked “final sale” or custom-made orders, you may cancel your order within three (3) days of purchase.
- How to Cancel: Contact your sales advisor in-store or reach out to our online service team via our contact form.
- Refund: The refund will be issued to the original payment method or by cheque, covering the item’s original purchase price and applicable taxes.
Defective or damaged items
If your product is defective or damaged, we’ll find the best solution for you.
- Contact Us: Report any defect or damage to our After-Sales Service Department within three (3) working days of delivery.
- Authorization Required: All returns or exchanges of damaged or defective products need authorization from our team. You may be asked to provide photos of the product(s) in question.
- Replacement Options: If the product is discontinued, we may substitute it with an equivalent product.
Final Sale Policy
Products sold as floor models, “as-is” items, or open-box items are final sales and are not eligible for returns, exchanges, or warranty coverage. When purchasing, a disclaimer detailing any damage or imperfections will be provided for your signature.
For questions or assistance, please contact our After-Sales Service Department via our contact form.
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