• A one-time, single-incident occurrence of accidental damage caused by a pet to a covered furniture product • Household food and beverages • Human and pet bodily fluids • Household food oil and grease • Dye transfer • Cosmetics or nail polish • Ballpoint pen ink or wax crayon • Rip, tear or cigarette burn(s) • Frame, springs, joints, or mechanisms • Power motion components • Adjustable base bed frames • Liquid marks or rings, heat marks • Scratches which penetrate the finish • Warping, lifting or bubbling of veneers • Breakage of glass • Eligible for replacement*

Wear and tear • Markers • Accumulation of stains, soiling, and perspiration • Seam separation and manufacturer defects • Abuse or misuse • Cracking and peeling, fading and discolouration