General procedures for warehouse pickups
You must present a piece of photo identification (e.g., driver's license). The name and address on the ID must match the information on Mobilia's invoice.
Pickup at our warehouse is free of charge; however, an appointment is required. An agent will contact you within two weeks of your order's availability date to schedule your pickup. Please ensure you respect the confirmed date and time of your appointment.
Before your pickup, make sure you have enough space in your vehicle to load your merchandise.
A staff member will be on site to assist you with the loading.
Toronto warehouse – pickup instructions
Once our dispatch agent contacts you to confirm that your order is ready, please make sure to follow the steps below:
Pickup location:
Unit #3 – 2495 Stanfield Rd, Mississauga, ON L4Y 1R6
At the time of your appointment:
The door will be unlocked during opening hours. Please ring the bell, and an associate will come to greet you.
Once your paperwork is verified, a warehouse associate will then load your order into your vehicle.
You will be asked to sign a copy of your invoice.
Before leaving, please verify that all items have been loaded into your vehicle.
Montreal warehouse – pickup instructions
Once our dispatch agent contacts you to confirm that your order is ready, please make sure to follow the steps below:
Pickup location:
2525 Bd. des Sources, Pointe-Claire, QC H9R 5Z9
At the time of your appointment:
The door will be unlocked during opening hours. Please ring the bell, and an associate will come to greet you.
Once your paperwork is verified, a warehouse associate will then load your order into your vehicle.
You will be asked to sign a copy of your invoice.
Before leaving, please verify that all items have been loaded into your vehicle.
General procedures for in-store pickups
Before arriving, please make sure to check the store's opening hours.
Upon arrival, please speak to a sales associate inside the store. The associate will verify your identification documents and ask you to sign the receipt paperwork. Once completed, they will direct you to the warehouse area to collect your items.
We recommend arriving at least 30 minutes before the store closes. Also, please take note of the packaging dimensions and weight of your products before your visit. You are responsible for handling your order, so if your items are large or heavy, plan to bring someone with you to assist. Please note that our sales associates cannot help loading merchandise. Ensure you have a suitable vehicle for transporting your order.