PICK-UP

AT THE WAREHOUSE OR IN STORE

Pick-up is a free and fast option to pick up your online or in-store purchases. Here are some important tips and instructions to avoid any concerns and ensure an optimal an safe pickup.

PICK-UP
AT THE WAREHOUSE OR IN STORE

Pick-up is a free and fast option to pick up your online or in-store purchases. Here are some important tips and instructions to avoid any concerns and ensure an optimal an safe pickup.

PLEASE NOTE THAT CUSTOMERS WILL BE REQUIRED TO WEAR A MASK AT ALL TIMES

 

PICK-UP PROCEDURES

 

In-store

After you’ve received confirmation from your sales associate that your order is ready for pickup, present yourself to the designated store. Make sure to check the opening hours prior to your arrival.

  • The customer must wear a face mask and go to the back of the store, near the garage doors and ring the bell at the door identified Mobilia.
  • A warehouse employee will come to greet the visitor (wearing his face mask).
  • Once documents have been signed, the customer should return to their car and wait for the employee to prepare the order.
  • The employee will place the customer's order on the ground (near the car), while respecting a physical distance of 2 meters. The employee must use plastic gloves.
  • The customer must pick up the order and place it in their car after the employee is 2 meters away. The Mobilia employee will not be able to help the customer in order to respect the physical distancing.

 


Toronto Warehouse

Once our dispatch agent contacts you informing you that your order is ready, plase ensure to do the following:

Present yourself at Unit #4 at 2495 Stanfield Rd, Mississauga, ON L4Y 1R6 during opening hours.

  • The door will be unlocked during opening hours
  • Once inside, you will see a sign that will remind you of the sanitary measures put in place to ensure your safety.
  • Please ring the bell and an associate will come to greet you.
  • The associate is behind a glassed-window and at all times the 2 metres physical distancing guidelines will be respected.
  • Once all paperwork is in order, the associate will ask you to return to your vehicle, to open the trunk and to sit in your vehicle.
  • Once you are in your vehicle, a warehouse associate whom will be wearing a mask will load the products into your vehicle.
  • You will be asked to sign a copy your invoice; the associate will leave the document 2 metres away.
  • Please ensure to check that all products are in your vehicle prior to leaving.

 


Montreal Warehouse

Once our dispatch agent contacts you informing you that your order is ready, please ensure to do the following: 

Present yourself at the warehouse entrance at 2525 Boul. Des Sources, Pointe-Claire, QC H9R 5Z9 during opening hours.

  • The door will be locked, please ring the bell and an associate will come to greet you at the door.
  • Once inside, you will see a sign that will remind you of the sanitary measures put in place to ensure your safety.
  • The associate will be wearing a mask at all times. 
  • Once all paperwork is in order, the associate will ask you to return to your vehicle, to open the trunk and to sit in your vehicle.
  • Once you are in your vehicle, a warehouse associate whom will be wearing a mask will load the products into your vehicle. 
  • You will be asked to sign a copy of your invoice; the associate will leave the document 2 metres away.
  • Please ensure to check that all products are in your vehicle prior to leaving.

 

TIPS FOR HASSLE-FREE INSTORE PICKUP

BEFORE MAKING YOUR PURCHASE MEASURE YOUR SPACE

Before you order, take note of the dimensions of the products you find online and validate with the dimensions of your space.

MEASUREMENTS OF THE ORDER AND BOXES

Please pay attention to the packaging dimensions and the weight of your products. This information can be found on all the product pages on mobilia.ca.

DO I HAVE THE ADEQUATE VEHICLE?

Make sure you have the right vehicle for the size / weight of your order. Take all necessary measures, lower the seats if necessary, bring protective cover and fastening system as needed.

IT'S NOT TOO LATE TO CHANGE YOUR MIND!

Your order is too heavy / bulky and it's impossible for you to pick it up? Contact us or your store associate discuss the possibility of having your items delivered.

READY FOR YOUR PICKUP?

BE ACCOMPANIED

Plan to be accompanied if your order is bulky, heavy and / or has several boxes. We will be happy to assist you, but we are not responsible for loading the goods into your vehicle.

DON'T WAIT TOO LONG

Our stores do not have the space of a warehouse, please retreive your order as soon as possible. If you can not pickup your order before several weeks, please let us know as soon as possible.

LOOKING FOR ANSWERS TO YOUR QUESTIONS?

Toll Free: 1.866.662.4542
For an upcoming delivery: expedition@mobilia.ca
Online orders: ecom@mobilia.ca