shipping

EVERYTHING YOU NEED TO KNOW

shipping
EVERYTHING YOU NEED TO KNOW

Note for preordered items

Due to logistical issues related to the shipping strike (Vancouver and Montreal), delays in product receipt are possible. This may affect the anticipated arrival date of preordered products that are not currently in stock. We want to keep you informed of this situation so that you are fully aware before placing your order. If you have already placed an order and it is affected, our team of store and web advisors will contact you to inform you of the status of your order.

Note for preordered items

Due to logistical issues related to the shipping strike (Vancouver and Montreal), delays in product receipt are possible.

This may affect the anticipated arrival date of preordered products that are not currently in stock. We want to keep you informed of this situation so that you are fully aware before placing your order.

If you have already placed an order and it is affected, our team of store and web advisors will contact you to inform you of the status of your order.

We will contact you to schedule your delivery 10 to 15 working days after receiving all of your items at our warehouse. If your order contains items that are in stock as well as others on preorder, you can receive two shipments.
Contact us via our contact form if you wish to proceed accordingly.

DELIVERY WITH OR WITHOUT APPOINTMENT

Mobilia White glove service (with appointment)

Serving zones in most cities across Canada

In order to ensure a pleasant experience from the beginning of the transaction to the delivery of your goods, Mobilia offers a white glove delivery service that offers numerous advantages. We will contact you to schedule your delivery date. You will receive a call 24 to 48 hours before your delivery to confirm the time window on the day of delivery.

see all the advantages

Regular- Threshold delivery (with appointment)

Serving zones in most cities across Canada

Our delivery service ensures quality service via a local carrier by delivering your order to the address of your choice, to the first available space in the interior of your home. Installation and unpacking are not included. We will contact you to schedule your delivery date.

Courier delivery
(without appointment)

Select products - Across Canada

Your order is shipped ten (10) to twelve (12) days following your purchase. Fixed-rate of $ 25 for one or more permissible products. Oversized products (dimensional weight exceeding the product's physical weight) will be charged an additional $ 25. Once shipped from our warehouse, a tracking number will be sent to you by email.

CUSTOMER PICKUP

At our distribution centers
in Pointe-Claire or Mississauga

Select your preferred distribution centre when ordering. You will receive a notification by email to confirm when your product will be ready for pickup. This option is available for dining room seating, accessories and lighting.

PICKUP INSTRUCTIONS

In one of our 10 stores
in Quebec and Ontario

Select your preferred store at checkout. You will receive a notification by email to confirm the arrival of your order at the selected store. This options is available for dining room seating, accessories and lighting.

PICKUP INSTRUCTIONS

A FEW TIPS FOR A SUCCESSFUL DELIVERY

BEFORE YOUR PURCHASE

Before ordering, take note of the dimensions of the products that you'll find online and validate with the dimensions of your space. Measure the height, width, and length of the furniture and of your space (including door width, ceiling height, hallways, and stairwells).

BEFORE YOUR DELIVERY

Once you know that your space can accommodate your furniture, make sure your doors, hallway and stairs also allow it. If your furniture can not pass through your door or stairs, there is a problem. Then remove the existing furniture to create space for your new furniture. This way, you save time and energy at the time of delivery.

ON DELIVERY DAY

Make sure the path is clear and notify staff if obstructions occur. In case of snow, be sure to clear the path and make sure it is not slippery. Remove bulky or fragile items that could be damaged, and decorative carpets. Finally, lead the staff when they arrive and tell them where they need to position your new furniture.

Happy white-glove delivery customers

Before your delivery…

What if you could get an accurate to-scale preview of your future room, furniture and all? It's possible, thanks to our online DESIGN preview tool.

Create your space