COVID-19: ANSWERS TO YOUR QUESTIONS
Due to the rapid spread of the Omicron variant, our customer service, warehouse and shipping teams are currently experiencing staff shortages. Despite this setback, we are working hard to minimize the impact on our customers, keep our delivery promises and respond as quickly as possible to calls and emails. If you have any questions regarding an in-store purchase, please contact your sales associate. For online purchases, please contact us by email at ecom@mobilia.ca.
On behalf of the entire Mobilia team, we thank you for your patience and understanding!
REACH US
The most efficient way to reach us:
Use our contact form for after sales service, deliveries, or questions about your order.
By phone (leave a detailed message and phone number):
- Montreal: 514-685-7557
- Quebec / Ottawa: 1-866-662-4542
- Greater Toronto Area: 905-896-4904
Make an appointment with an associate with Mobilia Rendez-vous and see our store hours.
DELIVERIES & PRODUCT ARRIVAL
Two delivery options from coast to coast!
Our deliveries are proceeding normally, however, the current volume causes additional delays. As soon as your order is complete (all your items have arrived at the warehouse), our dispatch team will contact you (allow 10 to 15 days to receive this call). We can then schedule your appointment based on truck availability and planned routes in your area.
PRE-ORDER ARRIVAL DATES
The pandemic continues to have impacts on the production and transport of goods in most sectors. We are working hard to ensure your order arrives and is delivered quickly, but despite our best intentions, arrival dates are subject to change. We will make sure to contact you if this is the case and thank you for your patience!
For any questions about your delivery, please contact us via our contact form
PICKUPS
Pick-up in our stores and warehouses can be done during opening hours.
GENERAL PROCEDURES FOR IN-STORE AND WAREHOUSE PICKUPS:
- Wearing a mask is mandatory for all clients and staff
- The customer must present a piece of identification with picture (i.e. Driver’s license). The name and address on the ID must be validated against the customer details on Mobilia’s invoice
- If the customer is sending a delivery truck to pick up the merchandise at the warehouse or liquidation center, he must be present for the first pickup with the delivery company, in order for the verification process to be performed. For subsequent pickups, if applicable, the delivery company must present a copy of the client’s identification
Please note that Mobilia will not release the goods if the above procedures cannot be performed in order to allow for proper identification.
Mobilia reserves the right to make any necessary changes to the information below without prior disclaimer. We are committed to adapting our practices based on the Public Health Agency of Canada and local authority guidelines as the COVID-19 situation continues to evolve.