COVID-19: CLICK HERE FOR ANSWERS TO YOUR QUESTIONS
Mobilia reserves the right to make any necessary changes to the information below without prior disclaimer. We are committed to adapting our practices based on the Public Health Agency of Canada and local authority guidelines as the COVID-19 situation continues to evolve.
HOW TO REACH US
Reach out to us via our contact form for after sales service, deliveries, or questions about your order.
You can also reach us by phone:
- Montreal: 514-685-7557
- Quebec / Ottawa: 1-866-662-4542
- Greater Toronto Area: 905-896-4904
PICKUPS
Pick-up in our stores and warehouses is maintained according to the following hours:
Downtown Montreal, Laval, St-Hubert, Pointe-Claire, and Liquidation Centre
Mississauga, Markham, Ottawa, Burlington and Design District
Mississauga Warehouse
Pointe-Claire Warehouse
INSTRUCTIONS FOR A SAFE PICKUP
DELIVERIES
All deliveries are maintained and our usual deadlines are currently respected. As soon as your order is complete, our distribution team will contact you to schedule your delivery, depending on the availability of trucks and the planned routes in certain areas.
For any questions about your delivery, please contact us via our contact form
IMPROVED SHIPPING FROM COAST TO COAST!
- White glove delivery service (including installation, assembly and removal of all packaging) is available in most major cities across Canada.
- Threshold contactless delivery (our teams will leave your furniture in the first available space in your house (entrance or garage, for example) and you will be responsible for unpacking and assembling your furniture) is available in some areas.
RETURNS AND EXCHANGES
Our standard returns and exchanges policy is still in effect but we have delays. If you wish to return an item, please reach out to our after-sales service via our conctact form within 15 days of receipt of the item. If you have contacted us for a return or an exchange, don't worry, we will get back to you as soon as possible.
We want to express our appreciation for the extraordinary diligence and dedication of all our employees and partners in these difficult circumstances. Our hearts go out to everyone affected by the virus, both in our own communities and throughout the world.
We have adapted our practices according to the instructions of the Public Health Agency and other authorities and have taken exceptional measures to ensure your safety and make your life easier in these uncertain times.
We will continue to follow the progress of the situation. Updates will be made on this page regularly. You can also subscribe to our newsletter to be informed of any changes.
Let's take good care of ourselves and each other; we will come through this difficult time with greater fellow feeling and a stronger sense of community.
We wish to express our deepest appreciation to all in this national mobilization effort,
Johannes Kau, President and the Mobilia Team