COVID-19: CLICK HERE FOR ANSWERS TO YOUR QUESTIONS
Mobilia reserves the right to make any necessary changes to the information below without prior disclaimer. We are committed to adapting our practices based on the Public Health Agency of Canada and local authority guidelines as the COVID-19 situation continues to evolve.
HOW TO REACH US
Reach out to us via our contact form for after sales service, deliveries, or questions about your order.
You can also reach us by phone:
- Montreal: 514-685-7557
- Quebec / Ottawa: 1-866-662-4542
- Greater Toronto Area: 905-896-4904
DELIVERIES
Our deliveries are proceeding normally, however the current volume causes additional delays. As soon as your order is complete (all your items have arrived at the warehouse), our dispatch team will contact you (allow 10 to 15 days to receive this call). We can then schedule your appointment based on truck availability and planned routes in your area.
If your order includes inventory AND pre-order items, you may receive two shipments. Write to us at ecom@mobilia.ca to request it.
For any questions about your delivery, please contact us via our contact form
TWO DELIVERY OPTIONS FROM COAST TO COAST!
- White glove delivery service (including installation, assembly and removal of all packaging) is available in most major cities across Canada.
- Threshold contactless delivery (our teams will leave your furniture in the first available space in your house (entrance or garage, for example) and you will be responsible for unpacking and assembling your furniture) is available in some areas.
PICKUPS
Pick-up in our stores and warehouses can be done during opening hours.
RETURNS AND EXCHANGES
Our standard returns and exchanges policy is still in effect but we have delays. If you wish to return an item, please reach out to our after-sales service via our conctact form within 15 days of receipt of the item. If you have contacted us for a return or an exchange, don't worry, we will get back to you as soon as possible.